Refunds and Cancellations
Last Edited on 16 May 2018
Thank you for your purchase. We hope you are happy with your purchase. However if you’re not completely satisfied with your purchase for any reason you may receive a full return only. Please see below for more information on our return policy.
Should you receive incorrect, damaged or faulty Goods, please contact us within 7 business days of the purchase date and we will arrange, as appropriate, credit or refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
In the event that we are unable to continue our Service, we will give you notice in writing and refund the balance of funds, dependent upon use and once the refund has been issued, you acknowledge we have no further liability in respect of the cancellation.
We may require return to us of the Goods with proof of purchase before actioning an exchange, credit or refund request. Any refund will be made using your original payment method or another method at our discretion.
If you are unable to proceed or respond with the process of creation that you have purchased, you may nominate a replacement delegate to respond in your stead. No refund will be issued.
Because of the time consuming nature of coaching, mentorship & consulting programs, we do not offer refunds on them.
We also do not offer refunds on custom made illustrations or cartoons based on portraits or photographs.
For physical items: To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Frame Freak Studio, Inc
251 Little Falls Drive
Wilmington, DE 19808
Please Note: You will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.
If you have any questions concerning our return policy, please contact us at:
■ +1 (786) 600-1309
■ Questions Page